Player Support Desk

Have a question about our casino reviews, spotted an outdated bonus, or want to share feedback? Reach out using the details below — we read every message and aim to reply within two business days.

General Questions

For help with how CasinoRank works, corrections to a review, or anything related to our ratings and editorial process, contact our editorial team. Please include the casino name and a link to the page if your message is about a specific listing.

Email: [email protected]

Players in Australia can also ask about responsible gambling resources shown on our site. We are not a casino and cannot resolve account, payment, or bonus issues on third-party platforms — contact the operator’s support team directly for those matters.

Partnerships, Media, or Business

Operators, affiliates, and press can use this line for partnership enquiries, media kits, and commercial proposals. Tell us who you represent and what you are looking for — we do not sell placement in our rankings.

Email: [email protected]

For advertising guidelines, co-branded content, or data licensing requests, send a short brief and your preferred contact method. Unsolicited guest posts and link-only pitches are not accepted.

What to Include in Your Message

Clear messages get faster answers. When you write about a specific casino or bonus, add as much context as you can so we do not have to ask follow-up questions.

  • Review corrections — casino name, page URL, what changed (bonus amount, wagering, payment method, withdrawal time), and a screenshot or link to the operator’s current terms if you have one
  • Site feedback — which page you were on, device and browser if something looked broken, and what you expected to happen
  • Partnership enquiries — company name, your role, market you operate in, and what kind of collaboration you are proposing

Response Times and Editorial Policy

We aim to acknowledge general enquiries within two business days (Monday–Friday, excluding Australian public holidays). Complex fact-checks or partnership reviews can take longer. We do not guarantee placement in rankings, paid reviews, or faster publishing in exchange for payment.

CasinoRank is an independent comparison site. Rankings reflect our testing methodology — licensing, payments in AUD, game libraries, bonus terms, support quality, and responsible gambling tools. If you disagree with a score, explain why with evidence; we update pages when operators change terms or when our testing shows a material difference.

Before you contact a casino about your account

  1. Check the operator’s live chat or help centre — they handle logins, KYC, deposits, and withdrawals
  2. Have your registered email and any transaction reference ready
  3. Read the bonus terms if your question is about wagering or a blocked withdrawal
  4. Use self-exclusion or deposit limits on the casino site if play no longer feels under control
Need immediate support with problem gambling? Contact Gambling Help Online — we are not a crisis service and cannot intervene in player accounts.